Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition as received, unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.

To initiate a return, you can contact us at sasorkrk@gmail.com. Please note that returns must be sent to the following address: Szaforiowa 14, 97-415 Bełchatów.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at sasorkrk@gmail.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and resolve it.

Exceptions / non-returnable items
Certain types of items cannot be returned. These include perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as cosmetics). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item once the return has been accepted.

14-day withdrawal period in the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, the item must be in the same condition as received, unused, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved or rejected. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card company may also take some time to process and post the refund.

If more than 15 business days have passed since approval of your return, please contact us at sasorkrk@gmail.com.

Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition as received, unused, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.

If you wish to return a product, please send the package to the address below and include the order number on the package:

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and resolve it.

Exchanges
The fastest way to ensure you get what you want is to return the item and make a separate purchase once the return has been accepted.

Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved or rejected. If approved, the refund will be automatically processed to your original payment method within 7 business days. Please note that your bank or credit card company may also require additional time to process the refund.